Support & Safety

• General help: support@joinbrio.io
• Safety & abuse reports: safety@joinbrio.io
• Privacy requests: privacy@joinbrio.io

If you or someone else is in immediate danger, contact your local emergency services first.

1. Open the member's profile, or the conversation with them.
2. Tap the ••• menu in the top-right corner.
3. Choose Report, pick a reason, and add any detail.
4. Optionally tap Block — this hides you from them immediately.

Our team reviews every report within 24 hours and removes objectionable content and abusive users. See the Community Guidelines. You can also report by email with a screenshot to safety@joinbrio.io.

1. In the Brio app, open Profile → Settings.
2. Scroll to the bottom and tap Delete account.
3. Confirm. Your profile, photos, matches and messages are removed.

Deletion is permanent and cannot be undone. Backups are purged within 30 days. If you can't sign in, email privacy@joinbrio.io from your account email and we'll delete it for you.

Deleting your account does not automatically cancel an App Store subscription — manage that in iOS Settings → Apple ID → Subscriptions.

• Get photo-verified, and prefer matching with verified members.
• Keep chatting inside Brio until you trust someone.
• Never send money, gift cards, or crypto — that's always a scam.
• Meet in a public place for the first few dates, and arrange your own transport.
• Tell a friend where you're going and share your live location.
• Don't share your home address, workplace, or financial details early on.
• Trust your instincts — leave any situation that feels off, then report it.